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Our Programs and Services

Our valuable programs and services are designed to support women and their children as they move forward into a new life free of abuse. 

"I feel empowered. I feel hope. I feel I am in control of my life"

The Support You Need

Whether you need a place to stay in our Shelter or just want to meet with a support worker to discuss a safety plan, the Kelowna Women’s Shelter has a program or service to meet your needs.

Our Services

24/7 Help Line:

Maybe you're ready to leave your abusive relationship. Maybe you just need information or someone to talk to. Whatever your situation, our dedicated team is on duty 24 hours a day.

Call 250-763-1040 .

Or Text 250-864-0286

We're here to help. Making the call is the first step.

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Emergency & Transitional Housing:

The Kelowna Women’s Shelter is a safe, comfortable and confidential place to stay. We provide food and other essentials, individualized domestic abuse recovery support, and help with transportation and childcare wherever possible. Our shelter currently has eight comfortable bedrooms, a shared kitchen and living space, an indoor playroom and lounge area, a fully private and secluded outdoor green area, and a children’s playground all on-site. Call 250-763-1040. Or email

Outreach and Support:

The Outreach Worker provides short-term case management services to women living in the community who have experienced or who are living with domestic abuse. While women’s experiences are unique, services may include safety planning, abuse education, emotional support, systems navigation, referrals and assistance accessing community resources. The Outreach program is an alternative option for women who do not want to or need to enter the shelter. Services can be provided in a safe location that meets the individual needs of each woman. You can contact the Outreach worker by email:

Or call our admin line at 778-478-7774.

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Second Stage Housing (WISH):

Survivors of domestic abuse often need a longer period of safe, supportive, and affordable housing before transitioning into their own homes and a new life free of abuse. WISH (Women’s Interim Supportive Home) allows women who meet the eligibility criteria, and have stayed at our shelter to live for up to one year in a supportive environment with other women and provides easy access to our staff and services. Please Note: External applications for WISH will not be accepted.

Our Programs

PEACE Program:

PEACE stands for Prevention, Education, Advocacy, Counselling, and Empowerment and is a psychoeducational program aimed at children and youth aged 3-18 who may have experienced family conflict, change, or abuse. KWS is proud to be one of the few shelters in the province able to offer the PEACE program on-site as opposed to separately from our shelter service location. PEACE is available to both shelter residents and the public. Email us at Call (778) 478-7774 for info. 

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We also run a social enterprise - our Thrift Store. You can check it out, here for more information.

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